Client Satisfaction Survey 2026

5. How long after your appointment time were you seen?

6. My wait time for testing was:

i. Less than 15 minutes
ii. Between 15 and 29 minutes
iii. Between 30 and 60 minutes
iv. More than 60 minutes

7. As a walk-in, I was:

i. Offered an appointment to return.
ii. Seen by the case manager between 15 and 45 minutes.
iii. Seen by the case manager after more than 45 minutes.
iv. Seen by the case manager's supervisor or another employee.
v. None of the above.

9. If you were given follow-up instructions, did you understand them?

i. Yes
ii. No
iii. Not Applicable

Likert Scale

	Strongly Disagree (0)	Disagree (1)	Neither Agree or Disagree (2)	Agree (3)	Strongly Agree (4)
10. I was treated with dignity and respect by the Miracle of Love staff.	Strongly Disagree (0)10. I was treated with dignity and respect by the Miracle of Love staff. Strongly Disagree (0)	Disagree (1)10. I was treated with dignity and respect by the Miracle of Love staff. Disagree (1)	Neither Agree or Disagree (2)10. I was treated with dignity and respect by the Miracle of Love staff. Neither Agree or Disagree (2)	Agree (3)10. I was treated with dignity and respect by the Miracle of Love staff. Agree (3)	Strongly Agree (4)10. I was treated with dignity and respect by the Miracle of Love staff. Strongly Agree (4)
11. The Miracle of Love staff took steps to ensure my privacy/confidentiality was maintained.	Strongly Disagree (0)11. The Miracle of Love staff took steps to ensure my privacy/confidentiality was maintained. Strongly Disagree (0)	Disagree (1)11. The Miracle of Love staff took steps to ensure my privacy/confidentiality was maintained. Disagree (1)	Neither Agree or Disagree (2)11. The Miracle of Love staff took steps to ensure my privacy/confidentiality was maintained. Neither Agree or Disagree (2)	Agree (3)11. The Miracle of Love staff took steps to ensure my privacy/confidentiality was maintained. Agree (3)	Strongly Agree (4)11. The Miracle of Love staff took steps to ensure my privacy/confidentiality was maintained. Strongly Agree (4)
12. I was provided services in a way that I was able to understand and given the opportunity to ask questions when I did not.	Strongly Disagree (0)12. I was provided services in a way that I was able to understand and given the opportunity to ask questions when I did not. Strongly Disagree (0)	Disagree (1)12. I was provided services in a way that I was able to understand and given the opportunity to ask questions when I did not. Disagree (1)	Neither Agree or Disagree (2)12. I was provided services in a way that I was able to understand and given the opportunity to ask questions when I did not. Neither Agree or Disagree (2)	Agree (3)12. I was provided services in a way that I was able to understand and given the opportunity to ask questions when I did not. Agree (3)	Strongly Agree (4)12. I was provided services in a way that I was able to understand and given the opportunity to ask questions when I did not. Strongly Agree (4)
13. My needs were assessed, and I was given appropriate guidance.	Strongly Disagree (0)13. My needs were assessed, and I was given appropriate guidance. Strongly Disagree (0)	Disagree (1)13. My needs were assessed, and I was given appropriate guidance. Disagree (1)	Neither Agree or Disagree (2)13. My needs were assessed, and I was given appropriate guidance. Neither Agree or Disagree (2)	Agree (3)13. My needs were assessed, and I was given appropriate guidance. Agree (3)	Strongly Agree (4)13. My needs were assessed, and I was given appropriate guidance. Strongly Agree (4)

20. Do you have any additional comments that you would like to provide about your experience during your interaction with Miracle of Love?

21. Can we contact you about your responses?

i. Yes
ii. No