Performance Targets 2026
95%
Client Satisfaction
Source: Client Satisfaction Surveys
90%
Action Plan/Goal
Percentage of clients that have an update to their Action Plan and/or goals.
<10%
Incomplete Wellness Calls
Percentage of clients who have not had an attempted wellness call every 60 days.
<8%
Expired Eligibility
Percentage of clients whose Ryan White eligibility has expired.
90%
Linkage to Treatment (STI)
Percentage of clients with a positive lab test for Chlamydia and/or Gonorrhea treated within 7 days.
97%
Monthly Home Visits
Percentage of clients enrolled in TBRA with completed monthly home visits.
